Had to bring my diesel Colorado back for the 5th or 6th time in a couple months for the same DEF issue. Tom M is fantastic as usual taking great care of me and I was pleasantly surprised to actually talk to the service manager Jack in person. What does suck is I’m actually having to take my truck back again this morning for more service.
Salesman did not listen to what was important to me, kept trying to recommend something other than what I asked for/wanted. He could not answer any of my questions regarding the vehicles I test drove. No follow up after the sale. I was to be the primary or only person on the contract. Instead, I was the co-signer, but it is my car. I pointed this out to the salesman and the finance guy, but the paperwork was still incorrect. Not a very good experience. But we were in a bind.
Marcio was such a great help, and made everything so convenient! Also, when I returned to pick up my truck, EVERYONE was so helpful and it was just nice to be treated well. Keep up the good work, everyone!
The recall service was interrupted by an accident which required acquisition of a part not present at the dealership. I understand that accidents, by definition, are not expected. My overnight wait for return of my car was no great inconvenience. Next day return of the car was welcome, along with the professional and friendly actions of the service crew. I am impressed by Phil Smith service. Merry Christmas and a Happy New Year. R. Hagen.