My experience the week of January 14-20 was nothing but professionalism and customer care by both Service Advisor Marcio Ribeiro and service manager Jack Nogueira . My reason for service turned into a more involved situation than I had planned but the Phil Smiths Team helped make it painless by giving me a loaner and kept me abreast of the status of my repairs because of the part delivery being delayed, due to the strike that had recently ended. The end result ,for me, was a happy customer and appreciation to the Phil Smith Team
My experience was by far a learning experience I had the truck serviced and that part was smooth but I also had a reward voucher and I was using it for some accessories but literally had the worst experience with the parts department but thanks to the service manager he stepped in and took care of it can't thank jack enough
Marcio is a great services writer and help me a lot with the issues that I had with my 2019 Chevy Silverado. The one issue I have with dealer is that they don't have a service to pick up and drop customers if they have to leave their vehicle in the dealer for service. I have been to other dealer that offers this service.
Hello, thank you for taking the time to let us know how we did. If you have any questions or concerns you'd like to discuss with us further, please do not hesitate to give us a call or stop by. We're always happy to help! Take care!
Our staff is dedicated to providing you with the best service experience so we are pleased to hear you found that to be the case during your visit. If there is anything else we can do for you, please do not hesitate to reach out. We hope you have a great day!
We set high expectations for ourselves so it's gratifying to see you had such a positive experience with Marcio. Please don't hesitate to give us a call or stop by if there's anything else we can help you with. Have a wonderful day!
I was very disappointed about the re action I got from the service advisor when I told him the detail dept made a mess of my tires during the wash we had done during service he seemed very troubled that he had to walk outside to see my tahoe tires that looked like they were just driven through white goo. All four had tire dressing slopped on & was never even wiped into the rubber, He would not even drive it back over to have it taken care of, another gentleman that was standing by the service drive did it for us.
Hello, we are disappointed to hear that your experience was anything less than great. Please contact us at (954) 777-7703 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon. Take care! Kind Regards,
Internet sales team needs work more closely with the inside sales team. Had I not been so close to your dealership when I found out the truck I was going to see was sold the day before, I would not have driven to your dealership. In the end I found a truck and Edison took good care of me and has contacted me to make sure everything with truck was ok. Thanks, Edison
We're so glad to hear that our sales team could provide you with a five star car shopping experience. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new truck!
Hello, thank you so much for letting us know how we did. We're so pleased to hear our sales team could provide you with such a great car shopping experience. If you need anything else, we're always happy to assist. Safe travels!