I had good service but the representative who waiting on me didn't mention my coverage. I was told with my payment I make my service was covered. When I bought the vehicle with the gap insurance. But I was told that was my last free oil change and I needed engine air and cabin air filter at 15000k miles. I bought the air filters but not the wiper blades. I told they where streaking but apparently they weren't . I just wanted to know my wife was told she has coverage on hers I wasn't.
Hi there, thank you; we appreciate your feedback! If you have any further questions or concerns, please reach out to our Service Manager, Jeff Beavers. His phone # is 800-785-9608 and email address is email@example.com
Hi Anissa, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (954) 372-2576 so we can discuss your experience further. We look forward to hearing from you.
I always bring my vehicle to this location. I'm always provided with the BEST Customer Service you could imagine. PSC never "invents" bogus repairs to acquire more money. What my vehicle needs is what I am being informed about. Jason, my Service Rep, was AMAZING! He treated me like "family." The epitome of Professionalism. I needed a ride to pick-up my vehicle. The Shuttle Driver was tied-up and unable to pick me up. Jason came and picked me up without hesitation.
Hello Duwayne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Phil Smith Chevrolet. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Hi Frank, your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (954) 372-2576 at your earliest convenience so we can understand how we can better serve you moving forward.
Suzanne sousa service advisor was very customer friendly she was very helpful and made the process very easy and very informative didn't have to wait to long she was right on top of everything she was awesome thank you.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for the great review!
Apart from Deon it was quite shady.As advertised the msrp is 26400 and Phil Smith price is 18400 but they sold me the vehicle for 25,000 in spite of the fact that I traded in my truck. It seems I was not credited for my trade-in. O was told nothing about the features of the vehicle and found out about on star only after getting in the vehicle to go. I was at the dealership from 3 pm and never got through till well after 7pm.The finance guy told me my finance amount was 23000 which turned out to be 25000 when the statement came from the bank .I sent email to ask about this but still waiting for an explanation.
Hi Colin, we regret to hear that your recent experience was anything less than exceptional. Here at Phil Smith Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (954) 372-2576 to discuss ways we can better serve you in the future.