I arrived to the dealership for an oil change at 7:30 am upon waiting for my vehicle to be finish I sit and watch other customers that arrived after me leave before me, I sit and watch other service adviser come to their clients and sit and discuss their findings and suggestions. As I sit and wait for my service adviser no one shows up so at 10:00 am I leave the waiting room to find out whats taking so long. So I walked over to service area to find out what was taking so long. My service adviser did not remember my name or even knew what I was there for granted I was the only first and only female in the waiting room. After giving him my name, he went on to say I called your phone and I replied I was sitting in the waiting room and I replied to the text to have other requested items completed on my vehicle and now because its 10 o'clock. I no longer want he says oh you come have just said no to the all. Not even listening to the statement that I made nor showing a care about the safety of my vehicle with any of the suggestion. He stated, "Oh I will have them to bring your car right up and its sitting back there waiting." This was even more ridiculous so if I had not gotten up and went over to him I wonder how much longer would I have been waiting. It is now 10 am I am just leaving after arriving at 7:25 am for an oil change. This service was beyond poor and I was very disappointed. At this time I am debating on going to another dealership to have my car serviced.
Thanks for taking the time to let us know how we did, Carlos. It is great to hear everything was done quickly and to your satisfaction. We are pleased to see that you had such a positive experience and we look forward to your next visit!
Thanks for taking the time to let us know how we did, Stephanie! We are pleased to see that you had such a positive experience. If anything else comes up, please feel free to stop by or give us a call. We're happy to help!
We appreciate your feedback. Thank you for bringing this to our attention, Musa. If you are able, please call George at 954-777-7703 at your earliest convenience, so we might have an opportunity to discuss this further.